When you need to enter a tenant’s rental, you have to give proper notice based on your state’s laws. But what happens when the tenant does not respond? Veteran landlord and property manager Hank Rossi weighs in on that question this week.

Dear Landlord Hank:

What is the best way to notify a tenant you need to enter their unit? Our owner has placed the building up for sale, and we have to show rentals from time to time to prospective buyers.

Our state says 24-hour notice to tenants of entry to their rental. We call, cannot reach tenants, and leave voice mail. We also put note on the door. But tenants are often gone or out of town and do not respond. We were showing one unit when tenant showed up surprised we were there – but we had left voicemail the day before. How do you handle this?

– Property Manager/Landlord Melanie

Hello Landlady Melanie,

I do exactly the same thing you are doing.

I call, text and email so I’ve covered every base, and give tenants 24 hour notice of a definite appointment.

I ask tenants to respond, so I know they’ve received the message, but you are right, sometimes people are unaware of our intention.

I don’t know of any other way to try to connect and make tenants aware of the showing, or maintenance, etc. You have definitely put out a good faith effort to inform.

I also leave a business card so tenants are aware that I was in the unit.


Hank Rossi

Other recent Dear Landlord Hank posts you may have missed:

If A Good Tenant Loses A Job How Long Before You Evict Them?

How Do You Raise Rent For A Long-Time Tenant?

 How Do You Know When To Change Property Managers?

 Where Do You Draw The Line On Normal Wear And Tear?

Dear Landlord Hank: Do You Conduct Rental Inspections? How Often?

Dear Landlord Hank: How Do I Motivate My Tenants To Conserve Water?

Is An Old Drug Conviction A Big Deal?

Dear Landlord Hank: Should I Give A Tenant More Time To Pay?

Dear Landlord Hank: Tenant’s Sewer Line Clogged With Tree Roots

Do You Call A Prospective Tenant’s Employer For Verification?

Dear Landlord Hank: Service Dog Ruined Backyard In My Rental Now What?

Dear Landlord Hank: Do You Ask Tenants Or Maintenance To Replace Light Bulbs?

Dear Landlord Hank: How do you notify tenants when you need to enter the rental unit?

Landlord Hank at work on one of his properties.